Company

Experience:
KM2 Solutions has extensive experience in a variety of services that help you manage your customers. Our call centers, located in St Lucia and Barbados are staffed with best-in-class agents who go through a rigorous training program that includes cultural, operations, and compliance dynamics. We are considered an employer of choice and enjoy attrition rates lower than 5% on an annual basis. What this means for our clients is that once we hire and train an agent, they become an expert and deliver service and results that exceed our customer’s expectations.

Technology:
We have invested heavily in infrastructure to make sure our technology is second to none. All business transactions occur without interruption and communications are delivered with the highest voice quality available.

Team:
KM2 Solutions boasts a senior management group led by David Kreiss and Gary Myers. They have spent their entire careers in the customer contact industry and collectively have 50 plus years of experience in the industry. Our on site management staff consists of US trained professionals with long term commitments.